6 Best Ecommerce Chatbot Tools for Your Online Store 2023

You can try this free ordering chatbot to enhance your user experience by sharing the relevant and best information while capturing the lead data. This pricing method suggests that the business takes a more custom approach to each client they work with. Not only does Octane AI allow you to create quizzes to improve your conversion rate, but it also helps you collect customer data. You can then use this customer data to better market to existing and potential customers. There’s no coding experience required because the chatbot builder is drag and drop. This makes it easier for beginners to build a bot, and saves you time to spend growing your business.

We are value-focused consultants who can guarantee the business feasibility and high return of your chatbot investment. Chatbots make businesses more capable of taking care of their customer’s needs efficiently. They want to know more about that dress, what the return policy is like and when the earliest delivery date is. But because they’re on a computer miles away, one of two things will happen. Now, if you own or run an eCommerce site, you’re probably reading this to understand how an eCommerce chatbot could help you capitalise on this boom.

Why are E-commerce Chatbots Important?

Once you have made your customization, you simply add it to your site either via an integration (recommended) or a custom API. Chatbot apps also typically include reporting tools that you can access via your chatbot platform account. Additionally, many ecommerce platforms are compatible with chatbot apps, and you can simply add them to your store without an API. For example, tech firm Roundview outlines how the cart abandonment messaging works in the image below. As soon as the customer leaves the cart page, the chatbot goes into action, sending reminders and then discounts to lure the customer back to complete their purchase.

The reservation bot is a shining example of using a chatbot to connect the online and in-store sales process. The bot also makes listing recommendations based on past purchases, and allows users to provide feedback on items and sellers. From using the customer’s name to making tailored product recommendations, personalisation can greatly enhance the customer experience. That’s a staggering proportion of the market, suggesting that chatbots will soon become a staple of the ecommerce world. TikTok and online shopping are a match made in social commerce heaven.

Best practices for using chatbots in ecommerce

Chatbots provide a really fun way for customers to interact with an eCommerce business that’s much more effective than phone, email, or live chat. And it’s a way for a brand to showcase its values, products, and services without being salesy. This feature is great for brands that want to provide “after-hours” support but haven’t been able to do so with a human team.

Sephora also uses this chatbot in addition to Sephora Virtual assistant to understand customers’ needs. Imagine your website visitor entering your website without having a clear idea about what to buy. Your casual website visitor needs a shopping assistant to guide them through your products. Advanced chatbot technology talks with the customers like a human and helps them find products. Cutting-edge AI technology thrives on getting smarter with more user input.

Well, with the advancements in the field of NLP, NLU, artificial intelligence and machine learning, E-commerce ai chatbots are emerging to be the perfect shopping assistants. Chatbots can not only handle multiple queries at once but they can shorten the sales cycles and lead the customers to complete their purchase, all in one go. That’s how convenient and useful they are, both for businesses and customers. With a chatbot, Kitabeli was able to complete all the mundane and repetitive tasks easily. The company’s chatbot handled customer queries efficiently using natural language processing (NLP). The brand serves an altruistic purpose of dis-entwining the demand and supply chain for a vast population and faced umpteen customer support queries with long wait times and limited agent help.

That’s because the salesperson did a good job at not just upselling you a better pair of jeans, but cross-selling from another category of products available. For example, when someone lands on your website, you can use a welcome bot to initiate a conversation with them. As you talk to this visitor, you can capture information around the products they’re looking for, how they’d like to be notified of new products and deals, and so on. Chatbots are a great way to capture visitor intent and use the data to personalize your lead generation campaigns. Chances are, you’d walk away and look for another store to buy from that gives you more information on what you’re looking for. Now based on the response you enter, the AI chatbot lays out the next steps.

While the relevancy of “human” conversations still remains, the need for instant replies is where it gets tough for live agents to handle the new-age consumer. Hiring more live agents is no longer an option if you’re someone optimizing for costs to keep budgets streamlined and focused on marketing and advertising. According to a 2022 study by Tidio, 29% of customers expect getting help 24/7 from chatbots, and 24% expect a fast reply.

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